Hotel Training Services

Your Path to a Hotel Reception Career – No Experience Needed.


A foundational seminar introducing the tourism industry, with a specialized focus on hotel hospitality, designed to provide you with the essential knowledge required to launch your career.

Detailed Program Curriculum

Module 1: The Foundation of Hospitality

Introduction to Tourism & Hotel Hospitality

Defining the Hotel Product

The Core Concept of the Front Desk (Reception)

Key Functions of the Front Office (Front Office & Back Office)

Organizational Structure: Front Desk & Reservations Staff

Essential Front Desk Forms & Documentation

Module 2: Understanding Clients & Reservations

Hotel Client Profiles & Customer Categories

Hotel Packages & Programs

Types of Reservations & Reservation Management

Key Terms & Conditions Used in Bookings

Reservation Confirmation & Cancellation Procedures

The Reservation Form

Creating Customer, Corporate, and Travel Agency Profiles

Module 3: Mastering Reservations & Channels

Individual Guest Reservations

Walk-in Management (Guests without a reservation)

Creating a Day-Use Reservation

Reservation Search Methods

Corporate Bookings

Travel Agency Types (Travel Agents, Tour Operators)

Agency Reservations (Tour Operator/Travel Agent)

Understanding the Voucher System

Hotel Package Creation

Agency Contracts (Types, Negotiation, Signing)

Online Booking Channels (Booking.com, Webhotelier, Expedia, etc.)

Managing Online Reservations

Module 4: Front Desk Operations & Check-In

Arrival Management & Check-in Procedure

Scheduled & Immediate Room Changes

Modifying Arrival/Departure Dates

Amending Booking Terms & Conditions

Adding a Prepayment to a Reservation

Issuing Proforma & Info Invoices

Module 5: Billing, Payments & Cash Handling

Front Desk Shift Handover Procedure

Cashier Report Analysis & Management

Room Charging

Charging Extra Services to a Guest's Room

Types of Invoices & Receipts

Issuing Invoices to Guests, Companies, & Travel Agencies

Assigning Corporate Billing for Individual Guests

Payment Methods

Invoice Voiding & Procedures

Module 6: End-of-Day & Daily Closing Procedures

Analysis & Preparation for the End-of-Day (EOD) Close

Receiving and Verifying Cash from Other Hotel Departments

Daily Cashier Close-Out

Daily Arrival Check (Rates, Terms)

Performing the End-of-Day (EOD) Procedure

Starting a New Hotel Day

Managing No-Show Reservations from the Previous Day

Module 7: Reports, Forecasting & Preparation

Key Hotel Reports (Arrival, Departure, In-House, Housekeeping)

Understanding the Forecast & Daily Balance

Preparing for the Upcoming Day

Room Categories & Rate Plans

Module 8: Practical Application

Interactive Reservation Role-Play: Customer vs. Employee


You Have the Skills – Let's Build Your Hospitality Experience.


An immersive, role-play based seminar designed to help you apply your existing knowledge in real-world scenarios and significantly enhance your practical expertise.


Detailed Program Curriculum

Module 1: Core Hospitality Concepts

Introduction to Tourism & Hotel Hospitality

Defining the Hotel Product

The Core Concept of the Front Desk (Reception)

Key Functions of the Front Office (Front Office & Back Office)

Organizational Structure: Front Desk & Reservations Staff

Module 2: Practical Application & Role-Plays

Complaint Handling & Guest Recovery (Role-play)

Interactive Reservation Scenarios: Customer vs. Employee (Role-play)

Interactive Check-in & Check-out Procedures: Customer vs. Employee (Role-play)

This hands-on program moves beyond theory, focusing on the critical soft skills and practical confidence needed to excel in a real hotel environment.


Designed for Small Hotel Owners: Elevate Your Expertise and Train Your Team.

Customized training programs for new and existing hotel owners, tailored to address your specific operational challenges and strategic goals.


Detailed Program Curriculum

Module 1: Core Hospitality Operations

Introduction to Tourism & Hotel Hospitality

Defining Your Hotel Product & Market Position

The Strategic Role of the Front Desk

Essential Front Office Functions (Front & Back Office)

Staff Structure for Reception & Reservations

Module 2: Service Excellence & Team Training

Advanced Complaint Handling & Guest Recovery (Role-play)

Interactive Reservation Scenarios for Staff Training (Role-play)

Check-in & Check-out Procedure Simulations (Role-play)

Module 3: Commercial & Digital Strategy

Audit of Pricing & Reservation Policies

Sales Channel Setup & Optimization (Webhotelier, Expedia, Booking.com)

Website Audit & Seasonal Campaign Planning (Event Calendar Creation)

Managing Online Reputation: Responding to Booking.com & Tripadvisor Reviews

Module 4: Business Intelligence & Financial Oversight

Social Media & Print Material Audit with Departmental Reporting

P&L Analysis for Average Daily Rate (ADR) & Minimum Pricing Strategy

Creation of Monthly & Weekly Performance Tracking Reports

Developing a Dynamic Sales Plan with Targeted Revenue-Generating Actions

This program is designed to provide you with the strategic tools and practical frameworks to improve profitability, enhance your team's performance, and strengthen your hotel's market position.


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