Who is teaching this course?

My Journey in Hospitality

My name is Evangelia Vergini, and for the past twenty three years, my professional life has been dedicated to the art and science of hospitality. My journey began humbly in 2002 as a seasonal receptionist, where I first discovered my passion for the industry while funding my university education.

Through dedication and a commitment to excellence, I have advanced through key roles in customer service, reservations, and sales at prestigious boutique hotels and luxury resorts. This path culminated in a pivotal role as Director of Operations for a hotel group, where I honed my strategic leadership skills. Today, I am proud to serve as the General Manager of a 5-star hotel, a milestone that stands as a testament to a career built on continuous growth and proven results.

Your Path to Success Awaits

You may wonder how such a journey is possible. The answer lies in a foundation of unwavering persistence, dedicated effort, and a profound belief that every challenge is an opportunity for growth.

I operate on a core principle: learning never ceases. A degree is merely the beginning. True expertise is forged through an ongoing commitment to professional development—be it a targeted seminar, an industry conference, or a global tourism exhibition. Staying ahead means constantly investing in your own knowledge.

The world of hospitality is one of dynamic change, constantly evolving with new technologies and guest expectations. To thrive, one must not only adapt but anticipate.

I have identified a crucial gap that often hinders new talent: the ability to deeply understand and expertly respond to the nuanced needs of modern guests. It is precisely this gap that my mentorship addresses. Leveraging my two decades of experience, I offer tailored guidance to help aspiring professionals build the critical skills and confidence needed to not just enter, but to excel and lead in the vibrant tourism sector.